FAQ

HOW MUCH DOES IT COST TO SECURE MY HOLIDAY? 
A non-refundable £100 deposit is all that is required to secure your booking.  The rest of the balance is due 14 days before your departure. A £750 security deposit is required 3 days before your holiday and will be refunded to you within 10 working days of the end of your stay. 

WHAT IS THE DEPOSIT FOR? 
The deposit of £750 is a mandatory requirement set out by our insurance company, this is to cover any accidental damage caused to the motorhome. The deposit will be fully refunded within 10 days of the return, should there be no damage to the motorhome. 

WHAT IF I NEED TO CANCEL MY HOLIDAY? 
Let us know immediately!  We will refund any balance paid to us fully if the cancellation occurs over 6 weeks until the departure date. If you cancel your holiday with 2 weeks of departure, we will not refund any of the money paid.  

Please note, the £100 deposit will not be refunded if a cancellation occurs.

CAN I BRING A PET?

Unfortunately, we are unable to accept pets.

WHAT HAPPENS IF I GET A PARKING TICKET? 
We require £750 refundable security deposit 3 days prior to departure, this is to cover any parking violations, damages or costs arising from incidents / accidents. You will receive this money back within 10 working days after the end of your holiday. 


IS THE MOTORHOMES FULLY INSURED? 
Yes, our motorhome has full comprehensive insurance.  We are also insured for European travel but this must be agreed with Border Escapes Limited at the time of booking. 

DOES THE MOTORHOMES HAVE BREAKDOWN COVER? 
Yes, our motorhome has breakdown cover. Details of this are in the manual supplied with our motorhomes.

IS A TRAIN STATION NEARBY? 

The nearest train stations are: 

Gretna Green – 3 Miles 

Annan – 5 Miles 

Lockerbie – 11 Miles 

Carlisle – 15 Miles 

WHAT PAPERWORK DO I NEED AT THE TIME OF HIRE? 

You must bring your driving licence photo card and two other forms of identification showing the same address from the list below (all must be dated within 3 months). Council Tax bill, Gas or electricity bill, UK based Bank / Building Society Statement. 

We cannot release the Motorhome without these documents.

DOES YOUR MOTORHOME HAVE SEATBELTS FITTED? 

Our motorhome has four seatbelts fitted. The 2 rear seats are Isofix compatible. 

IS YOUR MOTORHOME FITTED WITH A TV? 

Yes, our motorhome has two TVs. 
CAN I HAVE THE MOTORHOME DELIVERED TO ME? 

Yes, we can deliver the motorhome to you for free within 10 miles subject to availability (please contact us to find out more) 

WHERE CAN I COLLECT THE MOTORHOME FROM? 

The Motorhome is located at Kirkpatrick Fleming. 3 miles north of Gretna Green and 11 miles south of Lockerbie. 

WHAT TIME SHOULD I PICK UP AND RETURN THE MOTORHOME?

 You can collect the motorhome from 3pm on the pickup day. The motorhome should be returned between 7am and 11am on the final day of your booking. Times can be subject to availability. 

CAN I LEAVE MY VEHICLE ON YOUR PREMISES? 

We do have space available for one vehicle to be parked during your hire. Please note this is parked at your own risk.  Border Escapes Limited accept no liability for any loss or damage during the parking.

 WHAT IF I AM GOING TO BE LATE RETURNING THE MOTORHOME?

Telephone us straight away as soon as you realise you will not meet the agreed drop off time. For every hour you are late we will have a late return charge of £100 to compensate the next guest. 

HOW DO I RETURN MY MOTORHOME? 

The motorhome must be returned to the pick-up location cleaned and unpacked by 11am. (Unless prior written agreement with Border Escapes Limited.) The motorhome is expected to be returned in a clean and tidy condition; Surfaces, shower, toilet, cupboards wiped down, All floors clean, Food, rubbish, and bin bags removed Portable Toilet / Cassette toilet and tank emptied and cleaned. Please make sure to dispose of waste at approved disposal points. We ask you to return the motorhome with a full tank of Diesel.  

PLEASE NOTE there will be a charge for failure to return vans without above measures being carried out. 

DO WE NEED TO BRING YOUR OWN BEDDING AND TOWELS? 

We will provide kitchen tea towels, hand towels and bath towels for the hire.  We also provide clean mattress protectors for both beds.  We do not provide bedding, pillows or duvets.

DOES YOUR MOTORHOME HAVE ALL UTENSILS AND EQUIPMENT?

Yes, our motorhomes come with all necessary kitchen utensils, pans, oven trays, toaster, kettle, microwave, plates and glasses. We will also supply all crockery, cutlery, toilet roll, kitchen, washing up liquid, tin foil, clingfilm and essential condiments, i.e. tea, coffee, sugar, salt, pepper, cooking oil etc. 

WHAT AGE DO I NEED TO BE TO DRIVE YOUR MOTORHOME? 

All drivers must be between the ages of 30-75 with a minimum of 2 years driving experience. Hirers must not have more than 6 penalty points and no driving disqualifications. If you have more than 6 penalty points please let us know and we can contact our insurance company for approval. 

CAN WE TAKE OUR MOTORHOME OUTSIDE OF THE UK

Yes, you can take our motorhomes outside of the UK but this must be approved by Border Escapes Limited prior to your booking. 

WHAT HAPPENS IF THE MOTORHOME BREAKS DOWN? 

We have 24-hour roadside assistance in place. In the unlikely event that the motorhome cannot be repaired, we will refund the remainder of your hire period. 

IS THERE A MILEAGE LIMIT ON THE MOTORHOME? 

There is no mileage limit within reason. 

WHY SHOULD YOU CONNECT TO MAINS ELECTRIC AT CAMPSITES? 

The leisure battery will charge through the mains electric. A power source of 240v is needed to fully power the motorhome.

WHAT WORKS FROM THE LEISURE BATTERY? 

TV, Water Pump and internal Lights.

HOW MANY PEOPLE ARE ALLOWED TO DRIVE THE MOTORHOME?

There can only be two drivers with a valid licence who can drive the motorhome. 

Only drivers that are named on the Rental Agreement and have provided all the required documentation/ driving licence details are allowed/insured to drive the motorhome. 

MOTORHOME DETAILS? 

Elddis Signature 155 - 2021 Model 

Dimensions Length 7.02m

Width 2.20m

Height 2.82m 

Engine 2.2 (140 BHP) 

Max Weight 3500  

 

Please contact us should you need any further assistance:

Telephone: 07795480890

Email: borderescapes@hotmail.com 
 

 

 

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